Support

Need an answer fast? Our live chat connects you with a trained team member in seconds. For common account questions, deposit hiccups, or game rules, expect a real-time reply within minutes. Agents are available around the clock, so whether it’s midday or late night, you won’t be left waiting.

Phone and email support — personal help your way

Prefer to talk? Call our North America toll-free line at 1-877-767-6929 to reach a support specialist who can walk you through account verification, withdrawals, or game issues. Phone wait times are typically short; most calls are answered within a few minutes.

If you’d rather write, email support@rubyslots.com and you’ll receive a thoughtful, detailed response—usually within 24 hours. For urgent concerns, mention “urgent” in your subject line and our team will prioritize your message.

Fast self-service: FAQs and help articles

Before contacting an agent, you can often resolve things instantly via our Help Center. The FAQ library covers deposit and withdrawal steps, bonus redemption, wager rules, and device compatibility. We also include short guides for popular games and features—handy when you want to get back to playing quickly. For specifics on our promotions and how to redeem coupon codes, head to our main review page for an overview of current offers.

Transactions, verification, and bonus support you can trust

Our support staff are trained to handle payments in fiat and crypto—whether you’re using Visa, MasterCard, American Express, bank wire, or Bitcoin, Ethereum, Litecoin, Dogecoin, or Tether. If we need to verify your identity before a withdrawal, we’ll clearly explain the documents required (government-issued photo ID, a selfie, and crypto wallet verification when applicable) and guide you through a secure upload process. Need help redeeming a coupon like RUBY250? We’ll walk you to the Cashier > Redeem Coupon area and confirm activation and eligibility.

Game help and technical troubleshooting

If a game session disconnects, free spins don’t appear, or a bonus round isn’t triggering, our team investigates quickly and logs the details for resolution. We can replicate issues on titles such as Neon Wheel 7s Slots, Asgard Slots, or Magic Mushroom Slots and keep you updated until everything’s settled.

Knowledgeable, friendly support that follows through

Every inquiry is handled by a person, not a script. Expect clear explanations, step-by-step guides, and follow-up when needed. We prioritize safety and fairness, and if an issue requires additional review we’ll give you realistic timelines and regular updates until it’s resolved.

If you need help now, use live chat for fastest service, call 1-877-767-6929 for a direct conversation, or email support@rubyslots.com for documentation and follow-up. Our team is here 24/7 to make your account, transactions, and gameplay seamless and stress-free.