FAQ

Creating an account is straightforward. Click Sign Up, provide a valid email, choose a secure password, and enter your personal details (name, date of birth, address). You must be at least 21 and provide information matching government ID when verification is requested. After registration, you may be asked to verify your email; follow the link sent to the inbox you registered with. Keep your login credentials private and enable any available security features.

Ruby Slots often promotes a tiered welcome package for slots and keno — for example, a 250% match up to $2,500 with code RUBY250 (minimum deposit around $30). Multiple deposit bonuses, percentage boosts, and seasonal promotions appear regularly. Bonus terms differ (eligible games, minimum deposits, and max cashout rules). Read each promotion's terms before claiming: contribution rates, wagering requirements, and game exclusions will determine how quickly you can withdraw.

No-deposit offers typically require account registration and entering a code at the cashier or in a promotions area. Examples include free spins for specific slots or small cash bonuses. These offers usually carry caps (commonly $100 max cashout) and playthrough requirements (often 30–40x). No-deposit bonuses may be restricted to designated games and cannot be stacked with other free promotions. If you've used a free bonus on your last session, the casino may require a deposit before you can claim another.

Ruby Slots supports major card and e-wallet options including Visa, MasterCard, American Express, Maestro, Neteller, and eWalletXpress, plus bank wire, Citadel, Click2Pay, and others. Deposits are usually instant with cards and e-wallets; bank transfers and drafts take longer. Withdrawals to e-wallets are typically fastest (often 24–72 hours after approval), while card or bank withdrawals can take several business days. Processing may vary by payment method and account verification status. Always confirm pending and processing times at the cashier before withdrawing.

Wagering, or playthrough, requires you to wager a bonus (or deposit plus bonus) a set number of times before withdrawing bonus-derived funds. Common examples: slot-focused bonuses often use a 30x playthrough on bonus funds; table games and video poker may count less toward requirements or carry 60x. Some promotions calculate wagering on the bonus only, others on deposit plus bonus (D+B). Different game types contribute at different rates; always check the promotion terms to know which games are allowed and how contribution is calculated.

Yes. Ruby Slots' Real Time Gaming portfolio is optimized for many mobile browsers and devices. Most video and bonus slots, including titles like Sweet 16 Slots and Gemstone Keys, are playable on modern iOS and Android devices. Performance can vary by device age and browser; if you experience lag, clearing cache or switching browsers often helps. For detailed impressions of specific titles, see the game reviews — for example Gemstone Keys: The Arcane Unlocked Slots.

Ruby Slots primarily uses Real Time Gaming (RTG) software, featuring a mix of classic, video, and progressive slots such as Gemstone Keys, Sweet 16, and Paddy’s Lucky Forest Slots. Progressive jackpots, bonus-driven mechanics, and multi-payline formats are well represented. Table games and video poker are available but may contribute differently toward bonuses. For an overall site review and additional context about promotions and service, visit the Ruby Slots review page.

Ruby Slots operates under established online casino operational standards applied by its platform providers. Games from Real Time Gaming use certified random number generators (RNGs) and audited software routines to ensure outcomes are unpredictable. Fairness also depends on following the posted terms: RTPs for individual games vary, so check game pages for theoretical return-to-player percentages where available. If you have specific licensing questions, contact support for the latest jurisdictional information.

Verification typically requires a government-issued photo ID (passport, driver’s license), a recent proof of address (utility bill or bank statement within 90 days), and copies of payment method (front of card masked or bank statement), when applicable. Submit clear, color scans or photos via the secure document upload channel in your account. Review times depend on volume, but most standard verifications complete within 24–72 hours. Pending verification can delay withdrawals, so complete this process before you request a large payout.

If a game freezes, first refresh the browser or relaunch the app. Do not re-open multiple sessions of the same game. If your balance didn't update correctly, document the incident (screenshots, timestamps) and contact support with details: game title, bet size, and when it happened. The casino can investigate transaction logs and restore balances where appropriate. For persistent issues, try a different browser or device and ensure your internet connection is stable.

Ruby Slots provides tools and limits to help manage play: deposit limits, self-exclusion, time-outs, and account cooling-off periods. Loyalty and VIP features are optional; if play is causing harm, use self-limiting tools immediately and contact support for assistance. The casino expects players to be 21+. If you need external help, seek professional resources in your region — support can provide guidance and account restrictions on request.

Reach support at support@rubyslots.com or call North America Toll Free: 1-877-767-6929. Email is suitable for documentation-heavy requests (verification, dispute evidence); phone is useful for urgent questions about deposits, bonuses, or account locks. Response times vary with demand; if you need an immediate answer about a time-sensitive promotion, call the provided number and mention the promotion code or offer details.